Welcome to Flowers West Brompton. These Terms & Conditions govern the use of our online flower delivery service for customers located in West Brompton and the surrounding areas. By placing an order and using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase. If you do not accept these Terms & Conditions, you should not use our services.
Flowers West Brompton is a UK-based online flower retailer specialising in fresh flower arrangements and floral gifts. Our service is dedicated to providing reliable and prompt flower delivery to West Brompton and the neighbouring districts. References to "we", "us" or "our" refer to Flowers West Brompton, the online service provider.
These Terms & Conditions apply exclusively to transactions made through the Flowers West Brompton website for online flower delivery services to West Brompton and nearby areas. By placing an order, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and are resident in the United Kingdom. These terms do not affect your statutory rights.
To place an order for flower delivery via our online shop, follow these steps:
We will use your details solely for processing and delivering your order. It is your responsibility to ensure that all order and delivery details provided are correct. Incorrect or incomplete information may result in delays or non-delivery of products.
All orders are subject to acceptance and availability. Receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order prior to dispatch for any reason, including but not limited to: unavailability of stock, payment issues, or suspected fraudulent activity. If we are unable to fulfil your order, we will notify you promptly and issue a full refund where applicable.
We strive to ensure all product descriptions, images, and prices are accurate and up to date. There may, however, be minor variations in colour, composition, or arrangement due to seasonal availability or supply restrictions. If an ordered item or specific flower variety is unavailable, we may substitute with a product of equal or greater value and the closest possible style. You will be informed of significant substitutions wherever possible.
All prices displayed are in British Pounds (£) and include VAT where applicable. Delivery charges will be displayed separately at checkout. We reserve the right to amend our prices at any time, but such changes will not affect orders already placed and confirmed.
Payment for orders must be made in full at the time of ordering using the payment methods currently accepted on our website. We use a secure third-party payment processor to protect your details. By supplying payment information, you confirm that you are authorised to use the method provided. We do not store card payment details on our servers.
Flowers West Brompton offers delivery to West Brompton and selected surrounding areas. Delivery charges and estimated delivery times are clearly stated before order completion. Deliveries will generally occur during local business hours on the agreed date. While we make every effort to deliver on your chosen date, delivery times are not guaranteed due to factors beyond our control (e.g., adverse weather, traffic conditions, or recipient unavailability).
If the recipient is not present, we or our courier may attempt to leave flowers in a secure place, with a neighbour, or arrange redelivery. We will endeavour to notify you of the action taken. Accurately provided delivery details are essential to ensure successful good receipt.
Requests to amend or cancel your order must be sent to us as soon as possible, preferably at least 24 hours before the scheduled delivery date. Due to the perishable nature of fresh flowers and the preparation process, cancellations or changes to your order may not be possible after your order has been prepared or dispatched. Where possible and practicable, we will try to accommodate your request, but reserve the right not to provide a refund for late change or cancellation requests.
Where an order is cancelled in accordance with these provisions, a full refund will be issued to the original payment method as soon as reasonably practicable.
As flowers are perishable goods, standard UK consumer cancellation rights under the Consumer Contracts Regulations 2013 may not apply in some cases, especially once orders have entered preparation or dispatched for delivery. If you receive flowers that are faulty, damaged, or not as described, please contact us within 24 hours of delivery with photographic evidence of the issue. We will review your complaint and, if warranted, provide a replacement bouquet or a refund according to our discretion and in line with your legal rights.
Flowers West Brompton will not be held liable for any delay or inability to deliver orders due to circumstances beyond our reasonable control, including but not limited to: extreme weather, transportation strikes, unavailability of product, or incorrect delivery information. Our liability for any loss or damage cannot exceed the total price paid for the order in question.
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other matter for which it would be illegal to exclude or restrict liability under UK law.
Your privacy is important to us. Any personal information provided in connection with placing an order is collected, processed, and stored in accordance with our privacy policy and UK data protection laws. We do not share your personal data with third parties except as required to complete your flower delivery order or as required by law.
All website content, including images, product designs, logos, and text, remains the intellectual property of Flowers West Brompton or its licensors. You may not copy, reproduce, distribute, or exploit any part of our website content without express written consent.
We reserve the right to amend these Terms & Conditions at any time. The latest version will always be available on our website. Your continued use of our website and services after any changes indicates your acceptance of the new Terms & Conditions.
Nothing in these Terms & Conditions shall confer any rights on any person other than the parties to these Terms, as per the Contracts (Rights of Third Parties) Act 1999.
These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with the use of our website or the purchase of flowers and services shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions or require clarification regarding these Terms & Conditions, please refer to our website information or use the contact methods provided on our site. We endeavour to respond to enquiries promptly during normal business hours.
These Terms & Conditions are specifically intended for customers ordering flower delivery to recipients in West Brompton and the surrounding areas. Thank you for choosing Flowers West Brompton for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
