Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for West Brompton

At Flowers West Brompton, we take great pride in delivering only the freshest, highest-quality flowers to our customers. As a trusted local West Brompton florist serving both households and businesses, we back every bouquet with a fresh flowers guarantee. Your satisfaction matters to us, and we are committed to making sure every arrangement arrives in pristine condition, ready to bring joy and beauty to any occasion.

Damaged-on-Arrival Policy

If your flowers arrive damaged, wilted, or not up to our usual standards, please notify us as soon as possible after delivery. We ask that you inspect your floral arrangement upon receipt and, where possible, provide photographs of any damage. Reporting damage promptly—ideally within 24 hours of delivery—helps ensure a speedy resolution and maintains our high expectations for every order.

Freshness Window

We guarantee our flowers will remain fresh for a minimum of five days from the date of delivery, provided proper care instructions are followed. If you find that your flowers do not meet this standard within the guaranteed freshness window, we kindly ask you to notify us so we can address your concerns. Our goal is to ensure our West Brompton customers can enjoy their floral display for as long as possible.

Refunds & Replacement Options

Your satisfaction is our priority. If your bouquet is not fresh, has arrived damaged, or fails to meet expectations for any reason, you may be eligible for a refund or replacement. Once we have reviewed and confirmed the nature of your complaint, we typically offer one of the following options:

• Replacement: A fresh floral arrangement sent to you at the earliest opportunity.
• Refund: A full or partial refund processed using your original payment method, depending on the issue identified.

Eligibility for refunds or replacements is determined on a case-by-case basis, taking into account the timing and nature of your submission, as well as any supporting evidence such as photographs. Our team works swiftly so your experience is as smooth as possible.

Complaints Process

We strive to deliver every arrangement on time and in perfect condition. However, if you wish to make a complaint about our products or service, we welcome your feedback—it helps us grow and continue providing the best flowers in West Brompton. Should you have any issue, please contact us with your order details and a description of your concern. We aim to acknowledge all complaints promptly and resolve them within a reasonable timeframe.

Trusted Local Florist in West Brompton

As a dedicated local West Brompton florist, our reputation is built on trust, freshness, and customer satisfaction. We look forward to serving households and businesses throughout the area and are always here to help with any questions or concerns regarding your order. Thank you for choosing Flowers West Brompton—where quality and care come first with every bouquet.